Kristin - you're blog is always a breath of fresh air. You are able to both inspire and entertain in almost everything you write. You hit the nail on the head here - the most memorable moments are never created - they just happen. You can plan and orchestrate an event - but the best memories I have are when people went above and beyond expectations - they did something totally unexpected and unwarranted. We all have memories like that, and if we look inward, moving forward, we all should recognize that if we go our of out way every once in a while - we may just have a lasting impression on someone, maybe without even realizing. Great post Kristin - thank you for the personal insight.