Great post, Kristin. But I want to put in a plug for the words. They may be neither necessary nor sufficient, but it can be so good to hear that the other party is sorry that they wronged you -- to hear the acknowledgment that there was a wrong and a responsible party. I'm talking a simple "I'm sorry," not an "I'm sorry you were hurt," or "I'm sorry that happened," neither of which are satisfying in any way. But the better and harder part is living the forgiveness, you're right about that.